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If you have run a security operations center for any length of time, you already know the pitch: deploy SOAR, automate your playbooks, and watch your alert backlog disappear. The reality is different. Most SOC teams that invested heavily in Security Orchestration, Automation, and Response platforms have never managed to build and optimize the necessary playbooks to cover their use cases due to the complexity involved in that process.
More recently, the industry started moving toward a fundamentally different model: agentic AI SOC analysts that reason through investigations instead of executing static scripts.
This is a structural change in how security operations work.
SOAR platforms run on deterministic if-then logic. Every investigative path for every alert type must be manually mapped by a security engineer. A mature phishing playbook alone can require fifty or more discrete steps: header parsing, URL reputation lookups, sandbox detonation, mailbox sweeps, and user notification workflows. Multiply that by every alert category your SOC handles, and you are looking at hundreds of branching playbooks that need constant upkeep.
Unfortunately, attackers do not follow your decision trees. When a threat actor pivots from a known malicious domain to a legitimate file-sharing service for payload delivery, there may not be a branch for that in the playbook. The automation stalls, the alert lands back in a human queue, and you have gained nothing.
Industry data backs this up. Surveys consistently show that the majority of security teams find SOAR too complex and time-consuming to maintain at scale. From what we’ve seen, even a small-sized SOC ends up dedicating at least one full-time engineer — sometimes more — purely to playbook maintenance rather than actual threat investigation. That is an expensive headcount line item producing zero direct security value. The automation platform itself becomes legacy infrastructure, and you are now managing technical debt on top of your original alert problem.
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The number of required playbooks is not the only issue affecting organizations that invested in SOAR. The playbook development concept leaves the burden of the “know how” of security investigations entirely in the hands of the users. Writing playbooks means telling the SOAR machine exactly what it needs to do for each step of an investigation. Many organizations were not able to develop those playbooks, or created overly simplistic versions, because of a gap in skills and knowledge.
SOAR vendors usually address this issue by mentioning vast “libraries” of playbooks that customers can adopt to accelerate deployment and time to value. However, these playbooks are rarely useful and almost never in a “ready to use” state. Each organization has their own combination of technologies and services the playbooks need to use as part of the investigation process, so adopting a pre-built playbook means replacing and adapting all pieces that are not aligned with their environment. In practice, most SOAR users will look at those playbooks for reference only, reverting back to the “create from scratch” approach.
SOC work breaks into two categories. "Doing" tasks are mechanical and repeatable: query a SIEM, check an IP reputation, disable a user account. SOAR handles these well. "Thinking" tasks require judgment: correlating an anomalous login with a concurrent endpoint process, deciding whether a DNS pattern indicates beaconing or a misconfigured application, determining the blast radius of a compromised credential.
Static playbooks cannot think. They cannot weigh ambiguous evidence or adjust their approach based on what they find mid-investigation. When a playbook encounters a scenario it was not designed for — and in a real SOC, this happens constantly — the investigation dead-ends and reverts to a human analyst. This is the automation gap that keeps Tier 1 analysts buried in repetitive triage despite having an automation platform deployed.
The result is a SOC that has automated some of the easy parts and left the hard parts exactly where they were.
An AI SOC analyst operates on a reasoning layer rather than a scripted decision tree. The distinction matters because it changes what the system can handle without human intervention.
When an agentic AI analyst receives an alert, it evaluates the alert context and builds an investigative plan dynamically. Take a login anomaly as an example. A static playbook would check the IP against a threat feed and stop. An AI analyst asks a series of contextual questions: Has this user authenticated from this geography before? What processes executed on the endpoint around the time of login? Did any DLP or CASB policies trigger in the same window? Is there lateral movement in the network telemetry?
This mirrors the workflow of a skilled Tier 2 analyst. The agent synthesizes unstructured data from across the security stack — identity provider logs, EDR telemetry, network metadata, cloud audit trails — and produces a cohesive investigation narrative. The output is not a raw alert with a severity score. It is a complete case file with evidence, context, and a recommended disposition.
Because the system reasons through evidence rather than following a script, it handles novel attack patterns that no one has written a playbook for. That is the capability gap SOAR was never designed to close.
The shift from playbook-based automation to reasoning-based investigation produces operational improvements that translate directly to metrics your board and executive team care about.
Mean Time to Respond (MTTR) compresses dramatically. AI agents correlate data across the security stack in seconds rather than waiting for sequential playbook steps or human handoffs. Organizations deploying agentic AI analysts are reporting MTTR reductions from hours to single-digit minutes for the majority of alert types.
Alert coverage goes from partial to comprehensive. Every SOC leader knows the dirty secret of triage: analysts prioritize based on perceived severity and available time, which means low-and-medium-priority alerts often go uninvestigated. An AI analyst has no capacity constraint. It investigates every alert, which matters because sophisticated attackers deliberately generate low-severity signals that blend into noise.
False positive resolution improves because the AI gathers full context before making a determination. By autonomously enriching alerts across multiple data sources, AI analysts can confidently dismiss the vast majority of false positives — some teams report up to 90 percent — before a human ever touches the case. That is the single biggest lever for reducing costs as well as analyst burnout and attrition.
This is the part that matters most to anyone managing people. Deploying an AI SOC analyst restructures the analyst role in a way that is better for retention, skill development, and overall security posture.
In the traditional tiered model, junior analysts spend most of their time on mechanical triage — copying IOCs between tabs, running the same queries, closing the same false positive patterns. It is tedious work, and it is why SOC analyst turnover is notoriously high.
In a reasoning-led SOC, junior analysts shift from performing rote triage to reviewing complete investigations produced by the AI. They validate conclusions, flag edge cases the model may have misjudged, and escalate genuine incidents with full context already assembled. This accelerates professional development significantly because analysts learn investigative logic rather than tool mechanics from day one.
Senior analysts and threat hunters reclaim time currently lost to queue management. They focus on proactive threat hunting, detection engineering, and strategic capability planning — the high-impact work that actually improves your security posture over time.
SOAR was the right idea at the wrong level of abstraction. Automating individual actions was a necessary step, but it was never going to solve the hard part of security operations: the reasoning.
AI SOC analysts do not patch the gaps in your playbooks. They replace the playbook model entirely with a reasoning engine that scales with your environment. Request a demo of Prophet Security to see how the Prophet Agentic AI SOC Platform can help your team triage, investigate, and respond to all of your alerts.
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